Well that sure didn’t take long…
In response to CMS Administrator Andy Slavitt’s comments last month regarding the future of the Meaningful Use Program and the need to recapture the hearts and minds of physicians I posted on open letter to Mr. Slavitt yesterday in an attempt to reach out to him regarding those issues.
I did not expect what happened next.
He answered within a couple of hours:
“Very thoughtful letter and I think likely reflects the views of many. I will share it internally because culturally people need to see the gulf between the policy ideas and the front line of medicine.
Believe all the fatigue and the laws we still need to implement and the current state of technology means it will take some time before differences are felt where they matter. Implementing laws like MACRA is a complex undertaking but the core of what you said I believe is the most important thing– It all begins with listening. The details matter here more than the principles but I’m a believer in that’s where it starts. And we have more focus groups and front line interactions than I have seen before. We are not just listening to “Washington” docs.
I try to always begin by calling it like we see it including hard truths. I believe we have work to do and want to orient people to the proper course. You always risk setting expectations when you lay out an agenda, particularly when there is no silver bullet. But it’s better than the alternative.”
Within moments I also received equally gracious responses from Patrick Conway and Kate Goodrich, also from CMS:
“We both inherited the “meaningful use program” 6-12 months ago and do think the MACRA legislation providers an opportunity to transform the program, lessen burden, make much more simple, and flexible to meet docs needs. Happy to take ideas and input from you anytime and thanks for your work.”
Wow. You have to admit that this is not what one would expect from the “faceless, heartless bureaucrats” I have been criticizing in print and on Internet radio all this time. Is the paradigm changing? Maybe. Maybe not. But one thing is for sure – we physicians have to give them the chance to make good on their rhetoric. I certainly intend to to that.